What do I do if I forgot my password?

Last reviewed 9 October 2026 · Part of Login and account

If you have forgotten your password, you can request a reset link to be sent to your registered email address.

Steps

1. On the Login page, click the Forgot password? link (located to the right of the "Remember me" checkbox).
2. You are taken to the Reset Your Password page.
3. Enter the username or primary email address you used to sign up for Factura HRMS.
4. Click the Email Reset Link button.

What Happens Next

• A confirmation screen appears with the message: "Password Reset Link Sent".
• An email is sent to the address on file with a link to reset your password.
• If you don't see the email within a few minutes, check your spam/junk folder. The email is sent from the Factura HRMS system email.
• Click the Return to Login button to go back to the sign-in page.

Resetting Your Password (from the Email Link)

1. Open the password reset email and click the reset link.
2. You are taken to the Reset Password page.
3. Enter your new password in the Password field.
4. Re-enter the same password in the Confirm Password field.
5. Click the Reset button.

Password Requirements: Your new password must meet the organization's password policy. Both fields must match exactly.

Changed Your Mind?

• Click "Wait, I remember. Take me back!" on the Forgot Password page to return to the login screen without sending a reset email.