Help centre
How can we help?
Step-by-step guides for Factura HRMS, written for the people who use it. Search, start from your role, or browse by module.
Start with your role
HR admin
- How do I set up absence types?
- How do I set up loan types?
- How do I set up expense types?
- How do I set up workflow approvers?
- How do I create a work schedule template?
- How do I create a draft policy?
- How do I set up rating scales?
- How do I create a training program?
- How do I build a survey?
- How do I create a disciplinary case?
- How do I create a separation?
Payroll officer
- How do I set up standard components?
- How do I set up fixed-period components?
- How do I turn on mid-month payroll?
- How do I post mid-month entries?
- How do I run mid-month payroll?
- How do I generate mid-month payroll reports?
- How do I mark a mid-month transfer as issued?
- Analytics dashboards
- What happens after a loan is approved?
Manager or approver
Employee
- How do I sign in to Factura HRMS?
- How do I create a leave request?
- How do I check my leave balance?
- How do I create a loan request?
- How do I create an expense request?
- How do I write my self review?
- Why are some survey numbers missing?
- How do employees acknowledge policies?
- How do I set up training assessments?
Browse by module
Getting started
Sign in and manage your account.
- Login and accountSign in, reset a forgotten password, change your password and log out.4 articles
Payroll
Set up pay components, run mid-month payroll and read the analytics.
- Employee payroll componentsChoose the earnings, deductions and accumulators that apply to each employee.4 articles
- Mid-month payrollPost mid-month entries, run mid-month payroll and mark transfers issued.6 articles
- Analytics dashboardsWhat each of the eight analytics dashboards answers and how to read the numbers.8 articles
Requests and approvals
Leave, loans and expenses, and how approvals work.
- Leave requestsRequest time off, track your balance, and set up the leave types your company offers.6 articles
- Loan requestsRequest a staff loan or salary advance, and see how repayments reach payroll.7 articles
- Expense requestsClaim business expenses with line items and supporting documents.8 articles
- Workflow approvalsSet up approvers and notifications, and see how multi-level approval works.7 articles
Work schedules and tasks
Who works when, and who is doing what.
- Work schedulesCreate weekly schedule templates and assign them to employees.7 articles
- Task managementCreate, assign and track tasks, checklists, recurring tasks and templates.17 articles
People management
Performance, training, surveys, policies, discipline and exits.
- Performance reviewsRun review cycles, write reviews, calibrate ratings and track goals.30 articles
- Training administrationPlan programs, enrol participants, run assessments and issue certificates.21 articles
- Surveys and employee listeningBuild confidential surveys, run campaigns and read results that protect respondents.13 articles
- Policy managementPublish versioned policies, target audiences and track acknowledgements.10 articles
- Disciplinary casesManage a case from informal coaching through investigation, hearing, outcome and appeal.16 articles
- Offboarding and employee separationManage an employee's exit from request through clearance, exit interview and settlement.13 articles
Ghana payroll references
Statutory guides and the PAYE calculator that sit beside the help articles.
- PAYE guideHow Ghana PAYE is calculated, band by band.
- SSNIT guideContribution rates, ceilings and what each tier covers.
- Tier 2 and Tier 3 guideOccupational and personal pension schemes explained.
- PAYE calculatorWork out PAYE, SSNIT and take-home pay for a salary.
Still stuck? Contact support and tell us which article you were reading.